Our company respects and protects the personal privacy rights of all service users. In order to provide you with more accurate and personalized services, our company will use and disclose your personal information in accordance with the provisions of this privacy policy. Our company will not disclose this information to the public or provide it to third parties. When you agree to the service usage agreement of our company, it is deemed that you have agreed to all the contents of this privacy policy.
If you do not wish us to collect, store, use, or share your information in the manner described in this policy, you should not use our services.
1. Registration Information
When you use our services, you can directly provide us with your contact information, usually your name and email address. If you use Facebook login service, we will collect information visible through your Facebook account, such as: (1) your first and last name, (2)FacebookID， (3) Avatar/URL, and (4) Facebook friend list. As part of the social features of the service, your account may be used for public identification of your identity, which may include user to user interaction, chat or messaging functions, public leaderboards, face-to-face competition, and other similar features. Your username will be made public and displayed to other users, but only access to information deemed public or designated as public in your user profile settings will be allowed.
We may also provide you with the ability to import contacts or manually enter email addresses so that you can find your contacts and invite them to join your service. We will store these contacts to help you and your contacts establish contact through our services.
2. Technical and usage information
When you access our services, we may collect (i) certain technical information about your mobile device or computer system, including IP address, mobile device ID (IDFA, Google Ads ID or other identifiers), and your operating system version; (ii) Usage statistics regarding your interaction with the service. In some services, we will create and assign an identifier similar to an account to your device. We may collect the name, device type, phone number, country, and any other information you choose to provide associated with your device, such as username, role name, or email address. We may also access your contacts to allow you to invite friends to join your service. These pieces of information are typically collected through the use of third-party mobile device software development toolkits. We may sometimes send you push notifications through our services to send you game updates, high scores, and other service related notifications that may be important to you. You can choose not to receive these types of communication at any time by setting them to be turned off at the device level.
3. Payment Information
When you order any goods or services (including any virtual currency or virtual goods) through the service, we collect purchase information consisting of transaction history, including the goods you purchased, price, and date. Your in app purchase transactions are processed by third-party payment processors. Third party payment processors will collect your name, phone number, email address, mailing address, billing address, and complete credit card information so that they can receive your payment. Our payment processing service provider may also retain this information so that you can purchase other goods through our service without having to re-enter each time. Please note that third-party payment processors do not share your financial information, such as credit card numbers, with us. Please note that purchasing from third parties may also be subject to other policies.
4. Information collected by customer support
When you seek assistance from our customer support team, we will collect and store the contact information you provide (usually your name and email address), information about your gaming or activities on the service, and your username or ID number. We will also store the communication and any information contained therein.
5. How we use your information
Our main goals in using your information are to create your account, provide you with services, troubleshoot, improve and optimize our services, contact you, conduct research, and create reports for internal use. We will use the information collected through our services for the purposes described in this policy or disclosed to you in relation to our services. For example, we may use your information for:
Create an account and allow users to use our services;
Operate and improve our services;
Understand you and your preferences to enhance your experience and enjoyment of using our services;
Reply to your opinions and questions and provide customer service;
Provide and deliver the products and services you request;
Provide you with advertising, marketing, and promotional information;
Send you relevant information, including confirmations, technical notifications, updates, security alerts, and support and management information;
Communicate with you about promotions, competitions, rewards, upcoming events, and other news related to the products and services we and our selected partners offer;
Organize and manage the competitions we promote;
Enable you to communicate with other users; And,
Link or combine it with other information we obtain from third parties to help understand your preferences and provide you with better service.
6. How do we disclose your information to third parties
We may share the information we collect or obtain with third parties for the following purposes:
Collaborate with service providers who perform services on our behalf or enhance our services, including hosting services, payment processing, customer service, and assist us in marketing efforts;
- with our affiliated companies;
Used for analytical and research purposes, including Google Analytics. These service providers may use cookies to collect information about your online activities on this and other sites for non advertising purposes. To learn more about how Google Analytics collects and processes data, as well as the options Google may offer to control these activities, you can visit http://www.google.com/intl/en/policies/privacy/partners/ ；
We may share aggregated or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties;
When we have sufficient reason to believe that we must disclose information in response to legitimate requests from public authorities, including for law enforcement or legal process purposes;
Meet any applicable laws or regulations;
When we have full discretion to believe that our services have been used for criminal activities, including reporting such criminal activities or sharing information with other companies and organizations to achieve fraud protection, reduce credit risk, and other security precautions;
Protecting our or third-party's legal rights, investigating fraud, or defending legal claims; And, as part of a business transfer such as merger, acquisition, or bankruptcy.
7. Advertising
If we display advertisements in our services, we may allow our affiliated companies and partner networks' advertising networks to collect information about your mobile device so that they can deliver targeted advertisements to you. This type of mobile device data includes the following:
-Equipment manufacturer, model, and operating system;
-Device attributes related to screen size and orientation, volume, and battery;
-Carrier;
-Operating system;
-The name and attributes of the mobile application used for consumer service interaction;
-Country, time zone, and regional settings (country and preferred language);
-Network connection type and speed;
-IP address;
-Internet browser user agent for accessing services; And,
-Advertising ID (IDFA on iOS devices and GAID on Android devices).
You can also restrict third-party data collection by using your mobile device settings. Please note that choosing to exit will not prevent ads from appearing in your browser or application. It may make the ads you see less relevant to your interests. Additionally, please note that if you use a different browser or delete cookies from the browser, or use a different mobile device, you may need to update your opt out options.
We will not share your personal information unless you approve or as described in this article. When we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information in accordance with applicable data protection laws.
8. Security guarantee
We take reasonable measures to protect your information from unauthorized access or third-party loss, abuse, or alteration. Although we sincerely strive to store the information collected on our services in a secure operating environment that is not open to the public, we cannot guarantee the absolute security of the information during transmission or stored on our system. Furthermore, while we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party hackers from illegally gaining access to this information. We do not guarantee or declare that your information will be protected, lost, misused, or altered by third parties. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute safety.
9. Data retention
We will retain your personal data for the time necessary to provide you with services, unless required by law to delete or we accept your request to delete information. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
10. Withdraw your consent
If you wish to withdraw your consent to the processing of your personal data, please contact us. Exercising this right will not affect the legality of processing based on consent prior to withdrawal.
11. Delete or restrict access to your information
You can request the deletion or restriction of access to your personal data. If your personal data is currently being used to provide services or for other legitimate purposes, we may postpone or reject your request. In such cases, if we are unable to do so and for the reasons, we will notify you.
12. Right to complain
If you believe that our processing of your personal data violates data protection laws, you have the right to file a complaint with the regulatory agency responsible for data protection. You can do this in the EU member state where you frequently reside, your workplace, or the location where the infringement is suspected.
If you have any questions about the way we process your personal data, please feel free to contact us service@xgxyhd.com Contact us and we will investigate your request and sincerely work to resolve any issues you may encounter.